Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI‑Powered Baggage Handling: Transforming the Airport Experience
Agentic AI in Travel: From Discovery to Delight (2025 Field Guide)
In 2025, face-match corridors are expanding from immigration halls into hotel lobbies, cruise terminals, car-rental depots and even theme-park gates.
Personalisation in travel planning has evolved beyond targeted emails and “recommended for you” packages.