Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI on the High Seas: Shaping the Future of Cruise Tourism
AI-Powered Sustainability: How Artificial Intelligence Is Driving Greener Tourism
AI for Sustainable and Climate-Resilient Tourism in 2025
For years, sustainable travel sat in the “nice to have” bucket. In 2025 it is embedded end-to-end in the booking flow thanks to AI carbon-intelligence: large-language-model agents that calculate, compare and even optimise a trip’s emissions in real time.
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.
Explore the transformative impact of AI agents in hotels, enhancing guest experiences, automating tasks, and promoting sustainability.