Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI‑Powered Baggage Handling: Transforming the Airport Experience
Tavellers expect more than convenience — they want safety, assurance, and proactive support. The next evolution in AI for travel is the emergence of AI-powered travel safety ecosystems.
Lost keycards and passport queues are becoming relics. In 2025, AI-driven biometric identity platforms are stitching the entire journey—airport, hotel and attraction—into one touch-free flow
The Babel era of phrasebooks and pocket dictionaries is ending. In 2025, AI-driven real-time translation—embedded in phones, wearables, chat platforms and hotel tech stacks—is turning every frontline employee and traveller into a polyglot.
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.
Personalisation in travel planning has evolved beyond targeted emails and “recommended for you” packages.