Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
AI-Driven Sustainability: How Artificial Intelligence Is Greening the Travel and Hospitality Industry
In 2025, face-match corridors are expanding from immigration halls into hotel lobbies, cruise terminals, car-rental depots and even theme-park gates.
Five years ago a single airline chatbot answering baggage questions felt futuristic. In 2025, AI journey-orchestration engines now watch over the entire trip lifecycle
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
In 2025, the travel industry is undergoing a seismic shift with the widespread rollout of AI-powered dynamic packaging — a capability that tailors, prices and assembles complete travel itineraries in real time.