Tourism boards, attractions, and hospitality providers are discovering the power of AI-driven chatbots to deliver instant, accurate, and personalised visitor engagement. Whether it’s answering FAQs, guiding visitors through booking processes, or delivering multilingual support, these chatbots are transforming customer service in travel and tourism.
Insights, updates, and resources for AI-powered business intelligence.
Across Google, app stores and social chat, travellers are no longer typing “Paris hotels”. They’re asking agents to do things: build a 3–day food itinerary, reroute a storm-hit trip, or find the lowest-emissions flight within a budget.
In 2025, hotels and OTAs are shifting from static pricing schedules to AI-driven dynamic pricing engines that adapt rates in real time.
AI concierges that understand natural speech are moving from luxury pilots to brand standards across mid-scale and premium hotels.
Once confined to industrial manufacturing and aerospace, digital twin technology is rapidly entering hospitality.
Energy is the single largest controllable operating cost in hospitality, averaging 6–10 % of total revenue.
Explore how AI agents are revolutionizing the hotel industry by enhancing guest experiences, optimizing operations, and boosting revenue in 2025.